Chatham Information Technology Services (ITS)

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Graduate Laptop Program

Apple Store for Education

Network Resources

+ User Account and Password

Every Chatham network user has a unique user name. For new users at Chatham University, the username will follow a first name.last name convention. If two users have the same first and last name, a single digit is added at the end of the user name, as in the case of two Jane Jones - jane.jones1 and jane.jones2 are used to distinguish them.

Users will receive their login information in a letter from Chatham admissions. Please contact the Chatham Helpdesk at 412-365-1112 for new account information. Existing users can reset passwords on the University Intranet, my.Chatham. Please note all users are required to change password every 120 days.

Passwords MUST be changed during the first logon. Protecting your password is very important which is why we suggest using a complex password. At Chatham, we only require that your password be at least 6 characters long. By definition, a complex password incorporates at least all of the following:

  • Lower case letters
  • Upper case letters
  • Numbers (for instance, 1, 2, 3)
  • Symbols (for instance, @, =, -, and so on)
  • Unicode characters

What if I forget my password?

+ Email

As soon as your account is created; you have a Chatham email account. This account is your username@chatham.edu and you can access this from any computer that has Internet. All of your email from Chatham will go to this email box. We recommend you check it at least once a day.

New Office 365 Email Portal for Students

Chatham students will be receiving upgraded email services via Office 365 accessed via the following link: https://portal.microsoftonline.com. For more information view the Office 365 Help Sheet.

Using Conversations in Office 365 video

Mobile Connect in Office 365 video

Contact the Chatham Helpdesk at 412-365-1112 for any questions.

+ my.Chatham

This is the Chatham Intranet or internal website. Only Chatham students, staff and faculty and access information from my.Chatham.You can find people on campus; see the menus for the dining hall, and view campus announcements and news. You can also view your student account, grades, course schedule and access Library resources from myChatham.

+ myMoodle

myMoodle is the official Learning Management System of Chatham University. Faculty provide course material so students can view, download, submit, or discuss the information online. To access, login to my.Chatham and click on the Moodle tab in the upper right or go directly to http://moodle.chatham.edu. Chatham students, staff and faculty should use their regular Chatham username and password to login. Students will see a list of courses after login. If you don't see a course, contact your instructor first and then the Helpdesk at 412-365-1112.

+ myPortal

The campus portal is a web-based program tied to the student information system that allow students to access and manage their university information including student accounts and online registration. To access the myPortal, visit http://myportal.chatham.edu. The same username and password you use to logon to the campus network and your email should be used to login to the Student portal. If you have problems accessing the portal, please contact the Helpdesk at 412-365-1112 or http://services.chatham.edu. If you encounter errors in your student information, please contact the Student Services center at 412-365-2797.

For more information about the updated myPortal and its usage please review the documents below:

+ Software Tutorials

Atomic Learning

Chatham University uses Atomic Learning as an online software training resource for faculty, staff and students. Atomic Learning provides training on over 110 of the most commonly used software applications, such as Microsoft Office, Adobe Creative Suite, Moodle and many more. The site breaks down each application into manageable tasks and explains each task through a one- to three-minute tutorial. You can view a tutorial when you have a quick question about a program you're using, or you can view a series of tutorials and master an entire application. Over 500 new tutorials are added to the site every 45 days, so you should check back often. To access the site, first login to my.Chatham then look for Technology Tutorials (Atomic Learning) in Quick Links under the calendar on the left. If prompted, please use regular Chatham username and password.

+ Room Reservations

Astra is Chatham's room reservation system. Chatham users can reserve rooms on my.Chatham -> myMenu -> Astra Schedule. Click here for details.

Your MacBook Pro

+ Using Your Macbook Pro

As part of Chatham's 1:1 Macbook Laptop Program all incoming first-year students receive a 13-inch MacBook Pro laptop. If you are new to the Mac platform, here are some easy to follow tutorials to help you get started:

For more video and text tutorials, please visit Apple's Find Out How webpage.

+ Safety and Security Tips

Part of keeping your computer safe is making regular backups of your data. There are several ways to do this, however below are three easy ways:

TimeMachine

Is the built-in backup that works with your Mac and an external drive (sold separately). For additional information about how to set it up, view the TimeMachine basics webpage or the overview video.

Skydrive

Microsoft's cloud based storage. Students get 7 GB of free storage accessible from your phone, tablet, PC, or Mac. It is similar to other cloud based file storage systems like Apple's iCloud, Google Drive, Dropbox, Box, and others.

Printing

Students receive 300 prints each semester and this is monitored by PaperCut. To access your student quota, go to my.Chatham > myMenu. If students are registered for summer classes, an additional 300 prints are provided. Maymester is included as a part of summer term. Quota resets happen every Janurary, May and August 1st. There are no carry overs between semesters. Students may purchase additional prints if the quota is exceeded. Since student print quotas are monitored, it is important that students login to the network from their student MacBooks when printing. Instructions for how to do this are located on Skydrive.

Flash Drives

While this won't provide enough space for a copy of your entire computer or all of your files, it is a quick and simple way to backup your most important files. Flash Drives, in a variety of sizes, can be purchased at the Chatham bookstore, local retailers and online stores.

+ Suggested Apps

These are some recommended apps for students for note taking, file storing and much more.

Before downloading any apps or updates on your MacBook, it is important to setup and create an Apple ID. Here are instructions on how to create a new Apple ID without having to enter any payment information." at the top of the page above "These are some recommended apps for students for note taking, file storing and much more.

Evernote
A multi-purpose note taking app that auto-synchronizes notes among every computer and phone you use

Skitch
A multi-purpose screen capture tool that integrates easily with Evernote.

Skydrive
Microsoft's file hosting service that allows users to upload and sync files to a cloud storage and then access them from a Web browser.

DropBox
A free service that lets you bring your photos, docs, and videos anywhere and share them easily.

Smartr
A learning tool and study aid that allows you to create stacks of cards with information that you want to learn, and then study them like flashcards.

More Suggested Apps

Help and Services

+ Chatham HelpDesk

Chatham's HelpDesk technicians are ready to help you troubleshoot computer-related issues. If you need any assistance you can call 412-365-1112, submit a ticket online via http://services.chatham.edu or visit one of our HelpDesk locations. There are two walk-in locations available: Woodland Hall (Shadyside campus) and Eastside Room 219 (upper floor).

HelpDesk Hours

Shadyside (Woodland Hall):

  • Mon - Thu 8:00 a.m. - 10:00 p.m.
  • Friday 8:00 a.m. - 5:00 p.m.
  • Saturday 8:00 a.m. - 2:00 p.m
  • Sunday 12:00 p.m. - 5:00 p.m.

Eastside (Room 219):

  • Mon - Fri 8:00 a.m. - 4:00 p.m.

Eden Hall (Lodge Library):

  • Every other Wed 11:00 a.m. - 1:00 p.m.

+ Online Ticketing System

Chatham uses an online ticketing system for managing IT, facilities and IKON requests. Through the tool users can submit requests, keep track of status and communicate with the assigned staff members. The system aims to make the service process as transparent as possible.

How do I access the online ticketing system?

To start using the ticketing system open a web browser and go to http://services.chatham.edu. You can log in with your regular Chatham username and password.

Student Responsibilities

Information Technology Acceptable Use Policies

These policies are intended to promote the responsible and ethical use of the computing resources of Chatham University. In light of the contribution that computers can make to furthering the educational and other objectives of the University, it is in the best interest of the community as a whole that computing resources be used in accordance with practices which ensure that the rights of all users are protected and the goals of the University are achieved. The following policy applies to all students, faculty, and staff who use the Chatham University Computing Network.

Chatham University Acceptable Use Policy (PDF)
The acceptable use policy applies to all faculty, students and staff.

Chatham University Electronic Honor Code (PDF)
The electronic honor code applies to all faculty, students and staff. It expands on the principles of behavior that were incorporated into the Chatham University Honor Code.

Summary of Student Responsibilities

The following is a summary of the policies of Information Technology at Chatham University. Please make sure to carefully read the Acceptable Use Policies and Electronic Honor Code in full.

As a member of the Chatham University Community with a user account, you are responsible for adhering to the policies set forth by the Information Technology Department. Violation of these policies may result in termination or suspension of your account and or network privileges or any other action deemed fit by management. Please direct any questions or comments to the Helpdesk at 412-365-1112.

  1. The Chatham University network is intended for the academic, administrative, and research efforts of the members of the Chatham University community. It may not be used for personal gain, including the support of a commercial or personal business, or to solicit goods, services, or money (chain letters, pyramid schemes, etc.)
  2. Information Technologies and the campus network may not be used to violate any federal, state, or local laws or any of the policies of Chatham University.
  3. You may not use information technology or the campus network to engage in copyright infringements, including the unauthorized distribution of copyrighted material, software piracy, and copyrighted music. This includes, but is not limited to, the distribution of copyrighted music files (MP3's, etc.) via services like Kazaa, etc.
  4. You should help maintain the integrity of the campus network by ensuring that your password(s) is (are) kept strictly confidential. Please select a password that is not easy to guess and do not share your password or write it down. You are solely responsible for all activity that originates from your account(s) or from the I.P. address that is assigned to your computer. Please remember to log out of your accounts if you leave your computer unattended. If you believe your password has been compromised, reset it immediately, or call the Helpdesk.
  5. You are asked to treat all Chatham technology resources with care and respect:
    • Please report any hardware, software, or virus issues to the Chatham University Helpdesk.
    • Please manage your personal network space and e-mail space.
    • The theft or unauthorized use or removal of any Chatham-owned technology resources is punishable by the University and or local, state, and/or federal agencies.
    • Only one computer may be connected to each jack in the residence halls. No devices other than a single network interface card may be connected.
    • Personal networking equipment such as hubs, switches, and wireless hubs, may not be connected to the campus network.
    • You may not possess or use any hardware or software that is designed to probe the campus network or interfere with the security or normal operation of the campus network.

Information Technology does not routinely access email or personal files that utilize the campus network, but reserves the right to access any items that are stored on or utilize Chatham owned technology resources while performing routine system maintenance or while investigating a potential network violation.