Note: This story appears in the Chatham University Spring 2015 Recorder alumni magazine. All photos by John Altdorfer.
Elizabeth Overholt was born in 1818. She was the fifth child of Abraham Overholt, owner of a prosperous whiskey distillery in Westmoreland County, PA. Romance did not seem to be in the cards for Elizabeth, but at 28, she fell in love and conceived a child with a man called John who worked in her father’s mill. A biographer writes: “It was a common surmise in the community at the time that Elizabeth’s parents would have preferred a more sedate and better established suitor than the impetuous, red-headed scion of the Celts and Burgundians, but as there was no withstanding her calm inflexibility, the wedding took place at the homestead on October 9th, 1847.” Their second child was the industrialist, financier, and art patron Henry Clay Frick.
Three miles from the Frick Fine Arts Building and almost 200 years after Elizabeth’s birth, five M.A. in Food Studies students from the Falk School of Sustainability are gathered around a table at Wigle Whiskey, a local distillery that also offers on-site retail and tasting. With them is Wigle co-owner and Chatham adjunct faculty member, Meredith Grelli. Grelli teaches an intensive two-semester new product development course, and students have been working since the fall to develop—from ideation to market—a ginger whiskey that they plan to release around Valentine’s Day 2016. Why then? Because marketing will be tied to the love story of red-haired John (“ginger”) and distillery daughter Elizabeth (“whiskey”). The decision to pair whiskey and ginger was made before the team made the John and Elizabeth connection, but savvy marketers tell stories, and these are savvy marketers.
The class finishes up a conference call about sourcing ingredients with a food scientist from Beam Suntory, maker of Jim Beam. Meredith asks the group—Maureen Gullen, Sam Mass, Erica Rabbin, Katie Walker, and Emily Gallivan—for their thoughts.
“The quality of ginger’s going to be really important,” says one. They had planned to source ginger from the greenhouse at the Frick Conservatory, but now they plan to grow it at Eden Hall. Grelli asks how they would deal with the lack of consistency given that they don’t know that the ginger will come from the same supplier.
The students have done their research and answer with confidence. “Consumers want consistency, but with an artisanal supplier, they’re willing to accept variation and even see it as a positive,” says Gullen.
“I think it adds to the consumer experience,” agrees Mass. “People who are into it like talking about the different deep cuts. It creates a culture and discourse that would never exist in a large company.”
The new product development course began to take shape when Grelli was approached by Food Studies Program Director Alice Julier, Ph.D, about taking on interns. “The Food Studies program sounded amazing, like a program I would want to be in,” says Grelli. “There are immense opportunities to bring education into the business of food, especially exposing students to new product development. I wanted the students to experience the whole process, starting with creating concepts, testing with focus groups, all the way through promotion,” she says. “We’re taking the path you’d take in a big food company, and jerry-rigging it for a small shop.”
Take a look at their first assignment, from last September: 1) visit a grocery store, liquor store, restaurant or bar, 2) identify two innovations, 3) think about what makes them “interesting, successful or flops”, and 4) create a 10 minute PowerPoint presentation on their findings. Two things jump out: The course is exceptionally thoughtful on one hand and participatory on the other. In fact, the degree to which it interpolates theory, research, and hands-on practice is extraordinary, especially considering the truncated time frame. Of course, the truncated time frame makes it an even better idea to assign such readings as “Making Group Brainstorming More Effective: Recommendations from an Associative Memory Perspective.” Everything fits together.
“We’re working together in a group in such a way that it functions like a business. Every week at least one of us presented something to the others,” says Walker. She and Gullen are co-leading production and consumer testing. Rabbin leads recipe development. Mass heads design and labeling, Gallivin is in charge of PR and planning the launch. Grelli has arranged an impressive array of speakers and visits, from a tour of the HJ Heinz Innovation Center from the director of research and development to a meeting with a Pennsylvania ginger farmer to a visit with a food journalist about how to build relationships with reporters. She calls it the new product class she wishes she had in business school.
The first Food Studies-Wigle new product development course was held last year, when eight students worked with Grelli to develop Pennsylvania’s first apple whiskey. They conducted a rigorous series of consumer research, worked with local grain growers, apple growers, and the Wigle production team to produce one of Wigle’s most successful releases of the year. In a textbook example of merging business and sustainability, the students made the decision that in terms of cost and marketing, it was more important that the apples be local than organic. Wigle Wayward, as the whiskey is called, is made from five kinds of apples from Soergel’s orchards in the North Hills. “The first year we started I thought “these are not business students, so I’m going to go business-lite,” laughs Grelli, who also co-facilitates the MyBusiness Startup program run by Chatham’s Center for Women and Entrepreneurship.“ But they just wanted more! So I was like, ‘all right’! We’re doing it!”
“I think Chatham is the best place to deliver this kind of program,” she continues. “It’s place-based and focused on community and entrepreneurship,” says Grelli. “We’re thinking about how to further our partnership, perhaps collaborating on a series of seasonals. Next year’s class might do spring or summer whiskey, for example.”
“I feel like no matter what we do after this there will be an aspect of this class that will help us,” says Mass.
 “Henry Clay Frick the Man” by George Harvey, published 1928