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Alumna Profile: Nicole Stout, DPT ’98

Dr. Nicole Stout
Dr. Nicole Stout

Chatham Doctor of Physical Therapy alumna Nicole Stout (’98), DPT, CLT-LANA, FAPTA was the recipient of a Catherine Worthingham Fellow of the American Physical Therapy Association (APTA), the highest award membership category in the APTA, with only 250 Fellows among the roughly 95,000 members. The Catherine Worthingham Fellow designation honors individuals whose contributions to the profession through leadership, influence, and achievements demonstrate frequent and sustained efforts to advance the physical therapy profession. The award was made based on the contributions that Nicole has made in changing the landscape of the physical therapist practice in cancer rehabilitation. A renowned health care researcher, consultant, educator, and advocate, she is the chief executive officer of 3e Services, an information technology consulting firm.

In a recent interview, Nicole gave Chatham University some insight about her Chatham and life experiences.

Q: What brought you to Chatham?

A: I had applied to a number of graduate programs for a master’s in physical therapy and the admissions were quite selective. I was wait-listed at Chatham and was accepted into other programs in Philadelphia, St. Louis, and Chicago. I was born and raised in Pittsburgh so my desire was to stay in my hometown. So when I was accepted to Chatham, it was a definite for me.

Q: What is a typical day in the life of Nicole Stout?

Nothing is typical about my days. It is rare that I string together more than three or four days that are even similar. I might start my day on a call with the Chief Data Officer’s office at the Federal Aviation Administration (FAA…yes, airplanes) to touch base on how our Enterprise Information Management project is running, review status of deliverables that my team is responsible for and discuss strategy for expanding the data management and data analytics services. I might then be running to the airport to catch a flight to…pretty much anywhere. Recently it’s been to Buenos Aires to speak at an International Rehabilitation Medicine Conference on a Global Initiative in Cancer Rehabilitation, Kansas City to teach a continuing education course on cancer rehabilitation, or Rockville, Maryland to participate on a health IT expert panel to talk about wearable sensors and personal health analytics on behalf of Zansors LLC, a start up company to which I provide Medical Affairs consulting services.

I’m usually working on several projects all around cancer rehabilitation, health IT and wearable technology, and various enterprise data strategies. As I move between client calls and meetings, delivering webinars, and writing, I am also pretty keen about keeping up with communication and engagement on Twitter (find me at @nicolestoutpt).

I might also be working, on a given day, on the family foundation that we established after the death of my father. Our memorial fund raises money to support community projects in Pleasant Hills and Jefferson Hills communities in southern Allegheny County. We are currently working to fund and kick off groundbreaking for a walking and fitness trail in my hometown of Pleasant Hills.

If it’s a really good day, I get to play 18 holes of golf with my ladies league or with my husband at our golf club in Sarasota, and the best days are when I am cooking dinner and sit down to have dinner at home with my husband and get to sleep in my own bed.

Q: How did your Chatham education inform your work today with your company 3eServices?

A: Interestingly, the Chatham influence was very indirect on the business that I am currently running. 3e Services is a technology consulting firm, helping clients solve their problems through better use of technology. The most important thing I learned at Chatham was how to hone my skills in problem solving. In fact, I might argue that there is no greater skill set.

I deal with the process problems and the problems are very similar regardless of whether we’re talking about airplane data, or patient co-morbidity data; people have a lot of data, they need to understand how to bring it all together, analyze it, and learn how to change operations or improve based on the findings.

This is what we do in Physical Therapy every day! We try to bring together all of the relevant data, analyze it and make improvements based on the findings. If we miss the relevant data, if we work from flawed assumptions, or if we fail to execute (or execute incorrectly) based on our findings, we don’t succeed. Being able to step back and really identify the problem and recommend ways to fix the root of the problem are how my learning at Chatham has informed my work today.

Q: What advice would you give to our current students or students considering starting their higher education at Chatham?

A: When I graduated from Chatham our commencement speaker gave us this message “Go For It”. I say that often when I speak to graduating classes. Go For It, do something different, create something, take a risk and go all in. Have the wherewithal and grit to do the unglamorous work because that is the only way people succeed and sustain success. You can get lucky once, maybe even twice, but a strong work ethic and an open, exploratory attitude will keep you on positive growth trajectory.

Q: What is the best advice or experience that you have gained that prepared you to do what you are doing now?

There has been a lot of good advice along the way, but my own personal advice to myself is always “There is never a reason to be mean. Ever”

But, I have to say that the best advice that I received came in the way of actions that I saw in my mentors. Senior researchers sitting on the floor with me at 9 p.m. on a Friday night going through medical charts in a data validation exercise because our back up computer crashed and we had to guarantee the data integrity (this was before everyone had a cloud and 15 forms of back up). How easy would it have been for them to walk out the door at 5:00 and leave me (the junior) with all of that work? I saw my research mentor asking thoughtful questions to a young researcher with very flawed results at a national conference presentation. How easy would it have been for her to slam this youngster for the inadequacies in his methodology? But they always took the time to do the right thing. The actions that I saw from my mentors are the behaviors that I have come to replicate and I am so grateful that I was exposed to such stellar experiences.

Q: What is your favorite thing to do outside of work?

A: Spend time with my husband is first and foremost on that list. We love every minute of every day together. I enjoy golf, yoga, travel, museums and breathtaking art, music…I can’t live without music. I love to cook as it’s almost therapeutic for me to cook at the end of a crazy long busy day. My paternal grandmother was Italian and taught me to make pasta, sauce, literally everything from scratch. Veggies came from our garden and wine was what she made in the basement.

Q:  Anything else to add?

A: I think one of the most important things that I have learned about professional growth and success is to find way to find gratitude in all situations. Be grateful for opportunities that arise, appreciate that there was a really good reason that you chose not to take that job, even if you can’t fully put your finger on exactly why. Appreciate that not everything works out the way you want it to and that you don’t always win and you certainly don’t always get recognized. You have to be happy with your work and your choices and that has to come from within. Appreciating yourself and the hard work that you do is a huge first step in finding self-fulfillment. Until you love yourself and your work, it’s hard to truly appreciate much of anything else.