Chatham Information Technology Services (ITS)

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Network Resources

+ User Account and Password

Every Chatham network user has a unique user name. For new users at Chatham University, the username will follow a first initial, last name convention. If two users have the same first initial and same last name, a single digit is added at the end of the user name, as in the case of John and Jane Jones - jjones1 and jjones2 are used to distinguish them.

Your password will be the following combination: First initial, last initial, birth month, birth day, birth year (jjMMDDYYYY). For Jane Smith, born 1/8/1983, her password would be: js01081983. You should have received information regarding your username and temporary password. If you have not received this information or have forgotten it, please call the Helpdesk at 412-365-1112.

Passwords MUST be changed during the first logon. Protecting your password is very important which is why we suggest using a complex password. At Chatham, we only require that your password be at least 6 characters long. By definition, a complex password incorporates at least all of the following:

  • Lower case letters
  • Upper case letters
  • Numbers (for instance, 1, 2, 3)
  • Symbols (for instance, @, =, -, and so on)
  • Unicode characters

You will also be required to change your password every 120 days; however, you can change your password anytime you like by logging into any campus computer, then selecting [Ctrl]+[Alt]+[Delete] and then the Change Password Option. Finally, the network checks your password history to make sure you don't use an old password, even two or three versions back. In other words, you will never be able to re-use an old password (or it will be so old, for instance 50 versions back, you wouldn't remember it anymore).

What if I forget my password?

You can contact the HelpDesk at (412) 365-1112 or via the online ticketing system to request a password reset. We will also be launching a new Password Self-Service tool that will allow you to reset and manage your password online. Look for announcements in the fall to see when this new tool becomes available.

+ Email

As soon as your account is created; you have a Chatham email account. This account is your username@chatham.edu and you can access this from any computer that has Internet. All of your email from Chatham will go to this email box. We recommend you check it at least once a day.

You can view email via a mail client such as Mail (Macs) or Outlook. Or, you can access the Chatham Webmail via any Web browser: https://webmail.chatham.edu

+ my.Chatham

This is the Chatham Intranet or internal website. Only Chatham students, staff and faculty and access information from my.Chatham.You can find people on campus; see the menus for the dining hall, and view campus announcements and news. You can also view your student account, grades, course schedule and access Library resources from myChatham.

+ my.Moodle

Moodle is the official Learning Management System of Chatham. Faculty upload information to their courses on Moodle so students can view, download, submit, or discuss the material. Faculty use Moodle to varying degrees, so be sure to ask your professors how they use Moodle. To access, go to my.Chatham and click on the Moodle tab in the upper right. Use your regular Chatham user name and password to login. Students will see a list of course after login. If you don't see a course, contact your instructor first and then the Helpdesk at 412-365-1112. Additional information on how to use Moodle can be found on the Moodle for Students course.

+ my.Portal

The campus portal is a web-based program for Chatham implemented in the Fall of 2006. It is tied to the student information system. The purpose of the portal is to allow students access to their student information including; student accounts and online registration. To access the campus portal, visit http://portal.chatham.edu. The same username and password you use to logon to the campus network and your email should be used to login to the Student portal. If you have problems accessing the portal, please contact the Helpdesk at 412-365-1112. If you encounter errors in your student information, please contact the Student Services center at 412-365-2797.

+ Atomic Learning

Chatham University has chosen Atomic Learning as an online software training resource for faculty, staff and students. It provides training on over 110 of the most commonly used software applications, such as Microsoft Office, Adobe Creative Suite, Appleworks, Moodle and many more. Atomic Learning breaks down each application into manageable tasks and explains each task through a one- to three-minute tutorial. You can view a tutorial when you have a quick question about a program you're using, or you can view a series of tutorials and master an entire application. Over 500 new tutorials added to the site every 45 days, so you should check back often. To access the site, go to my.Chatham and click on the Atomic Learning icon

Your MacBook Pro

+ Using Your Macbook Pro

As part of Chatham's 1:1 Macbook Laptop Program all incoming first-year students receive a 13-inch MacBook Pro laptop. If you are new to the Mac platform, here are some easy to follow tutorials to help you get started:

For more video and text tutorials, please visit Apple's Find Out How webpage.

+ Safety and Security Tips

Help and Services

+Chatham HelpDesk

Chatham's HelpDesk technicians are ready to help you troubleshoot computer-related issues. If you need any assistance you can call (412) 465-1112, submit a ticket online via http://services.chatham.edu or visit one of our HelpDesk locations. There are two walk-in locations available: Woodland Hall (Shadyside campus) and Eastside Room 219 (upper floor).

HelpDesk Hours

Mon - Thu 8:00 a.m. - 10:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Saturday 8:00 a.m. - 2:00 p.m.
Sunday 12:00 p.m. - 5:00 p.m.

+Online Ticketing System

Chatham uses an online ticketing system for managing IT, facilities and IKON requests. Through the tool users can submit requests, keep track of status and communicate with the assigned staff members. The system aims to make the service process as transparent as possible.

How do I access the online ticketing system?

To start using the ticketing system open a web browser and go to http://services.chatham.edu. You can log in with your regular Chatham username and password.

Student Responsibilities

Information Technology Acceptable Use Policies

These policies are intended to promote the responsible and ethical use of the computing resources of Chatham University. In light of the contribution that computers can make to furthering the educational and other objectives of the University, it is in the best interest of the community as a whole that computing resources be used in accordance with practices which ensure that the rights of all users are protected and the goals of the University are achieved. The following policy applies to all students, faculty, and staff who use the Chatham University Computing Network.

Chatham University Acceptable Use Policy (PDF)
The acceptable use policy applies to all faculty, students and staff.

Chatham University Electronic Honor Code (PDF)
The electronic honor code applies to all faculty, students and staff. It expands on the principles of behavior that were incorporated into the Chatham University Honor Code.

Summary of Student Responsibilities

The following is a summary of the policies of Information Technology at Chatham University. Please make sure to carefully read the Acceptable Use Policies and Electronic Honor Code in full.

As a member of the Chatham University Community with a user account, you are responsible for adhering to the policies set forth by the Information Technology Department. Violation of these policies may result in termination or suspension of your account and or network privileges or any other action deemed fit by management. Please direct any questions or comments to the Helpdesk at 412-365-1112.

  1. The Chatham University network is intended for the academic, administrative, and research efforts of the members of the Chatham University community. It may not be used for personal gain, including the support of a commercial or personal business, or to solicit goods, services, or money (chain letters, pyramid schemes, etc.)
  2. Information Technologies and the campus network may not be used to violate any federal, state, or local laws or any of the policies of Chatham University.
  3. You may not use information technology or the campus network to engage in copyright infringements, including the unauthorized distribution of copyrighted material, software piracy, and copyrighted music. This includes, but is not limited to, the distribution of copyrighted music files (MP3's, etc.) via services like Kazaa, etc.
  4. You should help maintain the integrity of the campus network by ensuring that your password(s) is (are) kept strictly confidential. Please select a password that is not easy to guess and do not share your password or write it down. You are solely responsible for all activity that originates from your account(s) or from the I.P. address that is assigned to your computer. Please remember to log out of your accounts if you leave your computer unattended. If you believe your password has been compromised, reset it immediately, or call the Helpdesk.
  5. You are asked to treat all Chatham technology resources with care and respect:
    • Please report any hardware, software, or virus issues to the Chatham University Helpdesk.
    • Please manage your personal network space and e-mail space.
    • The theft or unauthorized use or removal of any Chatham-owned technology resources is punishable by the University and or local, state, and/or federal agencies.
    • Only one computer may be connected to each jack in the residence halls. No devices other than a single network interface card may be connected.
    • Personal networking equipment such as hubs, switches, and wireless hubs, may not be connected to the campus network.
    • You may not possess or use any hardware or software that is designed to probe the campus network or interfere with the security or normal operation of the campus network.

Information Technology does not routinely access email or personal files that utilize the campus network, but reserves the right to access any items that are stored on or utilize Chatham owned technology resources while performing routine system maintenance or while investigating a potential network violation.