Chatham Information Technology Services (ITS)

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Graduate Laptop Program

Technology Resources

+ User Account and Password

Every Chatham student user has a unique username. For new users at Chatham University, the username will follow a first name.last name convention. If two users have the same first and last name, a single digit is added at the end of the username, as in the case of two Jane Jones - jane.jones1 and jane.jones2 are used to distinguish them.

Users will receive their login information in a letter from Chatham Admissions. Please contact the Chatham Helpdesk at 412-365-1112 for new account information. Existing users can reset passwords my.Chatham. Please note all users are required to change their password every 365 days.

Passwords MUST be changed during the first logon. Protecting your password is very important, which is why we suggest using a complex password. At Chatham, we only require that your password be a minimum of 10 characters. By definition, a complex password incorporates at least all of the following:

  • Minimum of 10 characters
  • English uppercase characters (A through Z) at least 1
  • English lowercase characters (a through z) at least 1
  • 1 Digit (0 through 9)
  • Non-alphabetic characters (for example, !, $, #, %) at least 1
  • Spaces are allowed and encouraged
  • No full or partial account names exceeding two consecutive characters will be accepted (e.g. sue.jones can’t use either of the following 2 password: sjones123 or sue123).

Password Self-Service

+ Email

All enrolled students will receive a Chatham email account. The email account is your username@chatham.edu. All official Chatham communications are sent to this address and it is recommended that students check it at least once a day. For assistance setting up email on a mobile device, please contact the Helpdesk.

Office 365

The email system that Chatham uses is Office 365, which includes online access to email, document storage using OneDrive, and online versions of Word, Excel, PowerPoint, OneNote and more. Students can access Office 365 and email from my.Chatham > Webmail > Office 365 Webmail. If you want to keep your Chatham email after you graduate, please fill out a Helpdesk ticket at http://services.chatham.edu. Your account will be moved to alumni status and you will be able to keep your OneDrive documents and email.

+ my.Chatham

This is the Chatham Intranet or an internal institutional website. Only Chatham students, staff and faculty can access information from my.Chatham. You can find people on campus, see the menus for the dining hall, and view campus announcements and news. You can also view your student account, grades, course schedule and access Library resources from my.Chatham.

+ Moodle

Moodle is the official Learning Management System of Chatham University. Moodle is a learning platform that allows faculty to communicate with students and to share instruction, materials, and assessments. To access, login to my.Chatham and click on the Moodle button in the upper right or go directly to http://moodle.chatham.edu. Chatham students, staff, and faculty should use their Chatham username and password to login. Students will see a list of courses after login. If you don't see a course, first contact your instructor and then the Helpdesk at 412-365-1112.

+ Portal

The campus portal is a web-based program tied to CampusVue, Chatham’s student information system. Portal allow students to access and manage their university information, including student accounts and online registration. To access the Portal, visit http://myportal.chatham.edu. Students should use their Chatham username and password to access portal. If you have problems accessing the portal, please contact the Helpdesk at 412-365-1112 or http://services.chatham.edu. If you encounter errors in your student information, please contact the Student Services center at 412-365-2797.

For more information about Portal and its usage please review the documents below:

+ Printing

Students receive 300 prints each semester and this is monitored by PaperCut. To access your student quota, go to my.Chatham > myTools. If students are registered for summer classes, an additional 300 prints are provided. Maymester is included as a part of summer term. Quota resets occur every January 1st , May 1st, and August 1st. There are no carry overs between semesters. Students may purchase additional prints if the quota is exceeded. Since student print quotas are monitored, it is important that students login to the network from their student MacBooks when printing.

+ Software Tutorials

Chatham University subscribes to Atomic Learning, a software training resource for faculty, staff, and students. Atomic Learning provides training on over 250 of the most commonly used software applications, such as Microsoft Office, Adobe Creative Suite, Moodle and many more. The site breaks down each application into manageable tasks and explains each task through a one- to three-minute tutorial. You can view a tutorial when you have a quick question about a program you're using, or you can view a series of tutorials and master an entire application. Over 500 new tutorials are added to the site every 45 days, so you should check back often. To access, login to my.Chatham > MyTools > Atomic Learning or go directly to https://www.atomiclearning.com. When prompted, please use your Chatham username and password.

+ Room Reservations

Astra is Chatham's room reservation system. Chatham users can reserve rooms on my.Chatham > myTools > Astra Schedule. Click here for instructions on using Astra.

Student Laptop Programs and Requirements

+ Undergraduate 1:1 Program

All incoming first-year undergraduate students will receive a 13-inch MacBook Air laptop as a part of the Undergraduate 1:1 Laptop Program. Students will also receive a backpack and case to protect the laptop. Transfer students, depending on the number of credits transferring, will receive a 13-inch MacBook or MacBook Air.

As part of the program, students will receive the following equipment and services:

  • 13" MacBook
  • Chatham University logoed backpack and Speck Case
  • 4 year AppleCare Warranty coverage
  • 4 year SafeWare Accidental Damage Protection
  • 4 year SafeWare Theft Protection
  • Helpdesk Repair Services

Costs for the computer and services are covered by the Technology Fee. Ownership of the equipment is transferred to the Student upon graduation as detailed in the Student Technology Program Computer Agreement (Student Contract). View a sample 2012 Student Contract.

New to using a Mac? Check out these useful resources:

+ Graduate Laptop Requirements

All Chatham University Health Sciences, Landscape Architecture, and Interior Architecture part-time and full-time graduate students will be required to provide their own laptop or mobile workstation computer. Each program has their own hardware requirement. Visit the laptop requirement by program page to learn more.

+ Suggested Apps

Before downloading any apps or updates on your MacBook, it is important to setup and create an Apple ID. These are some recommended apps for students for note taking, file storage, and much more.

Evernote
A multi-purpose note taking app that auto-synchronizes notes across all devices.

Skitch
A multi-purpose screen capture tool that integrates easily with Evernote.

OneDrive
Microsoft's cloud storage service that allows users to upload and sync files to be accessed from a Web browser or other devices.

DropBox
A free service that lets you bring your photos, docs, and videos anywhere and share them easily.

More Suggested Apps

Information Safety and Security

+ Backing Up Your Data

Part of keeping your computer safe is making regular backups of your data. Below are some easy ways:

TimeMachine

TimeMachine is the built-in backup on Mac computers and requires an external drive (sold separately). For additional information about how to set it up, visit Apple’s page on TimeMachine basics.

Windows Back-Up

Windows 10 offers an automatic backup utility similar to TimeMachine to backup files regularly: https://support.microsoft.com/en-us/help/17143/windows-10-back-up-your-files. For Windows 7 and newer you can backup your whole computer but the process is manual: https://support.microsoft.com/en-us/help/17127/windows-back-up-restore.

Cloud Backup

Create a backup of your computer and then select a cloud storage services such as OneDrive, iCloud, Google Drive, Dropbox, or Box.

Flash Drives

While this won't provide enough space for a copy of your entire computer or all of your files, it is a quick and simple way to backup your most important files. Flash Drives, in a variety of sizes, can be purchased at the Chatham bookstore, local retailers and online stores.

+ Spam, Phishing and Ransomware

Spam refers to unsolicited email. Certain spam are sent with malicious intent either to harvest your personal information or to infect your machine with malicious code. These type of email spam are refered to as Phishing attempts since they are often disguised to elicit trust and "hook" you by posing as an organization or person you know or sent from a trusted contact whose account has been compromised.

Some phishing attempts will send users to a login page where they may unknowingly provide their username and password or credit card information.

Ransomware is an even more dangerous software that spreads via phishing emails. The ransomware code is embedded in an attachment or in a page linked from the email. When the user downloads the file or clicks the link, their computer will become infected. The Ransomware code encrypts the files and locks them from access. The user will typically see a ransom screen demanding payment in return for the decryption key to unlock the files.There is no guarantee that the files will be unlocked even after a ransom is paid.

To better protect your information and computer from phishing and Ransomware threats, it is important to follow these strategies:

STEP 1: Set Up a Good Defense

  • Keep software up-to-date and install any patches or updates
  • Make sure there is an anti-virus software and anti-malware software running on the computer and that these are kept up-to-date
  • Set up strong passwords and, most importantly, do not use the same password for multiple sites or services
  • Set up Two-Factor Authentication where possible. With Two-Factor Auhentication, any access to the account or service from an unrecognized device will require an authentication code first. This code is sent to your mobile device or email and adds another level of protection in case the password is compromised.

STEP 2: Trust But Verify

  • Do not click or download any files even from known acquaintances that you are not expecting without scanning or verifying them first.
  • Suspicious links and files can be submitted to https://virustotal.com to check for any flags, alerts or malware.
  • Scan any USBs and files received with an anti-virus software first before opening.
  • If a message seems suspicious or was not expected, contact the person, bank or organization purported to have sent the message via an official phone number or email and verify whether it is legitimate.
  • Never send payment or reveal bank data without verifying that the other party is a trusted organization. Check the Better Business Bureau website (bbb.org) and determine whether the business has a verifiable physical address to ensure legitimacy.

STEP 3: Plan for the Worst Case

  • Keep a backup of any important files. There are many options such as Time Machine, Windows Back-Up utility, cloud back-ups and external drives (see Backing up Your Data above).
  • Change any password immediately if you see any suspicious activity on your account or if you suspect it has been compromised.
  • Set up alerts on your credit cards that lets you know anytime a charge is made.

Backing up your data is the best and most cost-effective solution to counter Ransomware. If you are infected by ransomware you can easily restore your files. On the other hand evne if you pay the ransom there is no guarantee your files will be released. Ransomware is spread by criminal organizations with one purpose only: making money. If nobody pays, the business model collapses.

What if you get infected, downloaded a file or clicked a link?

If you suspect your computer may have been infected or you notice Ransomware on your machine follow these important steps:

  1. Disconnect your computer from the internet and WiFi
  2. Call the Chatham HelpDesk at 412-365-1112 to report your case
  3. The HelpDesk will scan your machine for the malware and assist you with the next steps.
  4. Reset your Chatham account password. In some circumstances you will be provided a new Chatham account.
  5. Reset any other passwords you think may have been compromised or revealed
  6. Restore your files from backup

How to identify Phishing emails

+ Communication from ITS

Emails

You may periodically receive emails from ITS alerting you to service updates or maintenance. You can verify whether these are legitimate communications and not spam or phishing attempts by confirming the following:

  1. The email is from support@chatham.edu
  2. The email contains the official ITS word mark:

  3. The email ends with a quote by Rachel Carson like the example below:

    "The more clearly we can focus our attention on the wonders and realities of the universe about us, the less taste we shall have for destruction of our race."
    - Rachel Carson

If you detect a suspicious email or are uncertain about it's authenticity please call the Help Desk at 412-365-1112. Never click or download attachments from emails that are of uncertain origin.

Twitter

You can also follow the Chatham ITS twitter account (@ChathamITS) for latest alerts and notices.

e2campus

Chatham uses an emergency alert system called e2Campus that you can sign up for via myChatham https://my.chatham.edu/mymenu/e2campus. This will allow you to receive emergency notices via email or text message.

Tech Support and Services

+ Chatham HelpDesk

Chatham's Helpdesk technicians are ready to help you troubleshoot technology related issues. If you need any assistance you can call 412-365-1112, submit a ticket online via http://services.chatham.edu, or visit one of our Helpdesk locations. There are two walk-in locations available: Woodland Hall (Shadyside campus) and Room 219 (Eastside Campus).

HelpDesk Hours

Shadyside (Woodland Hall):

  • Mon - Thu 8a – 10p
  • Friday 8a - 5p
  • Saturday 8a - 2p
  • Sunday 12p - 5p

Eastside (Room 219):

  • Mon - Fri 8a - 4p

Eden Hall (Lodge Library):

  • Every other Wed 11a - 1p

+ Online Ticketing System

Chatham uses an online ticketing system for managing IT, facilities and RICOH printing requests. Through the tool users can submit requests, keep track of status and communicate with the assigned staff members. The system aims to make the service process as transparent as possible. To start using the ticketing system open a web browser and go to http://services.chatham.edu. You can log in with your Chatham username and password.