Chatham Information Technology Services (ITS)

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Graduate Laptop Program

Technology Resources

+ User Account and Password

Every Chatham student user has a unique username. For new users at Chatham University, the username will follow a first name.last name convention. If two users have the same first and last name, a single digit is added at the end of the username, as in the case of two Jane Jones - jane.jones1 and jane.jones2 are used to distinguish them.

Users will receive their login information in a letter from Chatham Admissions. Please contact the Chatham Helpdesk at 412-365-1112 for new account information. Existing users can reset passwords my.Chatham. Please note all users are required to change their password every 365 days.

Passwords MUST be changed during the first logon. Protecting your password is very important, which is why we suggest using a complex password. At Chatham, we only require that your password be a minimum of 10 characters. By definition, a complex password incorporates at least all of the following:

  • Minimum of 10 characters
  • English uppercase characters (A through Z) at least 1
  • English lowercase characters (a through z) at least 1
  • 1 Digit (0 through 9)
  • Non-alphabetic characters (for example, !, $, #, %) at least 1
  • Spaces are allowed and encouraged
  • No full or partial account names exceeding two consecutive characters will be accepted (e.g. sue.jones can’t use either of the following 2 password: sjones123 or sue123).

Password Self-Service

+ Email

All enrolled students will receive a Chatham email account. The email account is your All official Chatham communications are sent to this address and it is recommended that students check it at least once a day. For assistance setting up email on a mobile device, please contact the Helpdesk.

Office 365

The email system that Chatham uses is Office 365, which includes online access to email, document storage using OneDrive, and online versions of Word, Excel, PowerPoint, OneNote and more. Students can access Office 365 and email from my.Chatham > Webmail > Office 365 Webmail. If you want to keep your Chatham email after you graduate, please fill out a Helpdesk ticket at Your account will be moved to alumni status and you will be able to keep your OneDrive documents and email.

+ my.Chatham

This is the Chatham Intranet or an internal institutional website. Only Chatham students, staff and faculty can access information from my.Chatham. You can find people on campus, see the menus for the dining hall, and view campus announcements and news. You can also view your student account, grades, course schedule and access Library resources from my.Chatham.

+ Moodle

Moodle is the official Learning Management System of Chatham University. Moodle is a learning platform that allows faculty to communicate with students and to share instruction, materials, and assessments. To access, login to my.Chatham and click on the Moodle button in the upper right or go directly to Chatham students, staff, and faculty should use their Chatham username and password to login. Students will see a list of courses after login. If you don't see a course, first contact your instructor and then the Helpdesk at 412-365-1112.

+ Portal

The campus portal is a web-based program tied to CampusVue, Chatham’s student information system. Portal allow students to access and manage their university information, including student accounts and online registration. To access the Portal, visit Students should use their Chatham username and password to access portal. If you have problems accessing the portal, please contact the Helpdesk at 412-365-1112 or If you encounter errors in your student information, please contact the Student Services center at 412-365-2797.

For more information about Portal and its usage please review the documents below:

+ Printing

Students receive 300 prints each semester and this is monitored by PaperCut. To access your student quota, go to my.Chatham > myTools. If students are registered for summer classes, an additional 300 prints are provided. Maymester is included as a part of summer term. Quota resets occur every January 1st , May 1st, and August 1st. There are no carry overs between semesters. Students may purchase additional prints if the quota is exceeded. Since student print quotas are monitored, it is important that students login to the network from their student MacBooks when printing.

+ Software Tutorials

Chatham University subscribes to Atomic Learning, a software training resource for faculty, staff, and students. Atomic Learning provides training on over 250 of the most commonly used software applications, such as Microsoft Office, Adobe Creative Suite, Moodle and many more. The site breaks down each application into manageable tasks and explains each task through a one- to three-minute tutorial. You can view a tutorial when you have a quick question about a program you're using, or you can view a series of tutorials and master an entire application. Over 500 new tutorials are added to the site every 45 days, so you should check back often. To access, login to my.Chatham > MyTools > Atomic Learning or go directly to When prompted, please use your Chatham username and password.

+ Room Reservations

Astra is Chatham's room reservation system. Chatham users can reserve rooms on my.Chatham > myTools > Astra Schedule. Click here for instructions on using Astra.

Student Laptop Programs and Requirements

+ Undergraduate 1:1 Program

All incoming first-year undergraduate students will receive a 13-inch MacBook Air laptop as a part of the Undergraduate 1:1 Laptop Program. Students will also receive a backpack and case to protect the laptop. Transfer students, depending on the number of credits transferring, will receive a 13-inch MacBook or MacBook Air.

As part of the program, students will receive the following equipment and services:

  • 13" MacBook
  • Chatham University logoed backpack and Speck Case
  • 4 year AppleCare Warranty coverage
  • 4 year SafeWare Accidental Damage Protection
  • 4 year SafeWare Theft Protection
  • Helpdesk Repair Services

Costs for the computer and services are covered by the Technology Fee. Ownership of the equipment is transferred to the Student upon graduation as detailed in the Student Technology Program Computer Agreement (Student Contract). View a sample 2012 Student Contract.

New to using a Mac? Check out these useful resources:

+ Graduate Laptop Requirements

All Chatham University Health Sciences, Landscape Architecture, and Interior Architecture part-time and full-time graduate students will be required to provide their own laptop or mobile workstation computer. Each program has their own hardware requirement. Visit the laptop requirement by program page to learn more.

+ Safety and Security Tips

Part of keeping your computer safe is making regular backups of your data. There are several ways to do this, however below are three easy ways:


Is the built-in backup that works with your Mac and an external drive (sold separately). For additional information about how to set it up, visit Apple’s page on TimeMachine basics.

Cloud Backup

Create a backup of your computer and then select a cloud storage services such as OneDrive, iCloud, Google Drive, Dropbox, or Box.

Flash Drives

While this won't provide enough space for a copy of your entire computer or all of your files, it is a quick and simple way to backup your most important files. Flash Drives, in a variety of sizes, can be purchased at the Chatham bookstore, local retailers and online stores.

+ Suggested Apps

Before downloading any apps or updates on your MacBook, it is important to setup and create an Apple ID. These are some recommended apps for students for note taking, file storage, and much more.

A multi-purpose note taking app that auto-synchronizes notes across all devices.

A multi-purpose screen capture tool that integrates easily with Evernote.

Microsoft's cloud storage service that allows users to upload and sync files to be accessed from a Web browser or other devices.

A free service that lets you bring your photos, docs, and videos anywhere and share them easily.

More Suggested Apps

Tech Support and Services

+ Chatham HelpDesk

Chatham's Helpdesk technicians are ready to help you troubleshoot technology related issues. If you need any assistance you can call 412-365-1112, submit a ticket online via, or visit one of our Helpdesk locations. There are two walk-in locations available: Woodland Hall (Shadyside campus) and Room 219 (Eastside Campus).

HelpDesk Hours

Shadyside (Woodland Hall):

  • Mon - Thu 8a – 10p
  • Friday 8a - 5p
  • Saturday 8a - 2p
  • Sunday 12p - 5p

Eastside (Room 219):

  • Mon - Fri 8a - 4p

Eden Hall (Lodge Library):

  • Every other Wed 11a - 1p

+ Online Ticketing System

Chatham uses an online ticketing system for managing IT, facilities and RICOH printing requests. Through the tool users can submit requests, keep track of status and communicate with the assigned staff members. The system aims to make the service process as transparent as possible. To start using the ticketing system open a web browser and go to You can log in with your Chatham username and password.

+ Communication from ITS


You may periodically receive emails from ITS alerting you to service updates or maintenance. You can verify whether these are legitimate communications and not spam or phishing attempts by confirming the following:

  1. The email is from
  2. The email contains the official ITS word mark:

  3. The email ends with a quote by Rachel Carson like the example below:

    "The more clearly we can focus our attention on the wonders and realities of the universe about us, the less taste we shall have for destruction of our race."
    - Rachel Carson

If you detect a suspicious email or are uncertain about it's authenticity please call the Help Desk at 412-365-1112. Never click or download attachments from emails that are of uncertain origin.


You can also follow the Chatham ITS twitter account (@ChathamITS) for latest alerts and notices.


Chatham uses an emergency alert system called e2Campus that you can sign up for via myChatham This will allow you to receive emergency notices via email or text message.